What to do if a wrong sum has been deducted from the account?

You can complain about a wrong transaction, account balance or other problems at the Palác Flóra help desk. Your complaints will be resolved within two working days. Please make sure to read the terms and conditions of use of the card on the back side of the gift envelope, in the registration form or on www.palacflora.cz.

To buy a greater amount of Customer Loyalty Cards or to buy them for your employees or clients, please contact the marketing department at Palác Flóra on the 4th floor, tel: +420-255-741-721 or email: info@palacflora.cz. Palác Flóra info line: +420-255-741-712.